We provide the knowledge, expertise, services, and equipment to optimize business processes. Seamless merges three standard areas of services into one cohesive offering. The three areas are office equipment, work flow and document management, and the last being IT solutions.
Seamless Solutions is a leader in office equipment industry from the single MFP placement to managing a fleet of thousands of devices. Seamless has pioneered processes and technology to decrease down time and increase customer satisfaction, including automated dispatch, remote diagnostic, integrated meter collection, auto customer notification and surveys, and many other steps. One item Seamless solutions prides itself on is the loaner and replacement policy. Seamless will have a loaner in your office 48 hours from the time of your 1st call if the technician could not repair the issue. In addition Seamless will replace any machine that is not repairable or is problematic to the customer.
Seamless provides knowledge. expertise. services. equipment. solutions.
WE CUSTOMIZE OUR SERVICES TO PROVIDE EXACTLY WHAT YOU NEED FOR YOUR BUSINESS
OUR DYNAMIC SOLUTIONS PREVENT PROBLEMS NOW INSTEAD OF FIGHTING FIRES LATER
OUR TECHS STAY AHEAD OF THE CURVE WITH CONSTANT TRAINING
WE PROVIDE KNOWLEDGABLE ASSISTANCE FROM A LIVE HUMAN 24/7/365
Net Promoter Score
Many companies claim that they have the “Best service in the business” but few even have a way to measure how happy customers are. Here at Seamless Solutions we have a system that allows us to capture feedback after every service call. We use the Net Promoter Score system www.netpromoter.com
The Net Promoter Score (NPS)®, is a straightforward loyalty metric that holds companies and employees accountable for how they treat customers. It is both a loyalty metric and a discipline for using customer feedback to fuel profitable growth in your business. Employees at all levels of the organization understand it, opening doors to customer centric change and improved performance.