Printer Services
TIME AND MATERIAL SERVICE CALLS
At Seamless we designed our printer repair services with the small and medium-sized business in mind. Whether your office has one printer or twenty, our certified technicians will provide fast, affordable printer repair service and technical help, offering onsite accurate diagnosis and evaluation. We can help you save time and money by lending your business our technical expertise. Schedule a call with us at 713-800-6453.
HP, Lexmark, Savin, Ricoh are among the many major manufacturers we service. Professionalism and integrity are the pillars on which Seamless Solutions builds its business relationships. When you place a service call with Seamless, expect clear cut printer and copier repair estimates, no hidden charges, competitive labor rates and reliable service.
SERVICE CONTRACTS
Seamless also offers service contracts for printers. Service Agreements are designed to get your product back up to speed as quickly as possible, covering parts, labor, travel, and supplies. Service Agreements offer a great way to predict total costs for all your printing support, making budgeting for the year a snap.
OUR SERVICE CONTRACTS INCLUDE:
24-Hour Service
If your company operates beyond a normal working day (8:00 A.M. – 5:00 P.M.) Monday through Friday, SSI will provide on-site service at no additional charge, 24/7 & 365 days per year.
4-Hour Response Time
Seamless Solutions guarantees that we will have a Certified Service Technician at your office within an average of 4 hours from the time of your call.
First Call Effectiveness
Seamless Solutions not only works hard to arrive in 4 hours, but also to fix the problem on the first visit. Our Company auto-restocks our technicians with parts to improve on the car stocks and to reduce incomplete calls. Seamless Solutions also gives bonuses to technicians for reducing repeat calls and call backs.
Complete Call
Technicians are trained to do a complete examination of the equipment. They do more than fix the problem reported on the call. Our technicians perform a 17-point inspection at every call. We leave your investment performing and looking like new.
Zone Specific Technicians
Seamless Solutions customers are assigned a specific Service Technician. Seamless believes that an established relationship between the customer and the service technician reduces service calls and enhances customer satisfaction.
Loaner Equipment
In the unlikely event that your machine cannot be repaired within 48 hours, SSI will provide a loaner with comparable features and functions at NO CHARGE to you.
Lemon Factor
If while protected under Seamless Solutions’ Service programs you continue to have excessive service calls that cannot be rectified by service (in no less than 60 days), SSI will replace that machine with another of equal value at no additional charge.
